Who We Are

Structured systems. Human leadership. Protection you can trust.

Cybersecurity-first IT built by people who’ve led from the inside.

ReachOut is a cybersecurity-first MSP headquartered in Chicago, serving clients nationwide. We protect law firms, healthcare practices, financial service firms, and regulated industries with licensed infrastructure, not support tickets. We design IT systems that withstand audits, scale with growth, and stay solid under pressure.

Founder: Rick Jordan

From national policy to boardroom protection

Rick Jordan is more than a founder, he’s the architect behind ReachOut’s operating model. His background spans fieldwork, national security advising, and leading high-performance tech teams. He took a cybersecurity-first MSP public, testified before Congress, and spoke at Harvard and West Point.

Every ReachOut system reflects what Rick saw fail elsewhere: vague vendors, overpromised services, and reactive models. He built ReachOut to be different. Licensed, structured, and accountable.

Why ReachOut

We Believe

Growing businesses deserve protection-first IT systems—not vague service plans or reactive tech support. You shouldn’t have to translate vendor speak, chase updates, or settle for systems that only work sometimes. ReachOut exists to replace that with clarity, structure, and outcomes that hold.

We Replace

Outdated MSP models with licensed protection. That means structured systems, fast human support, and clear alignment to your business goals. It’s not just monitoring. It’s a built system designed to prevent chaos, not just react to it.

We Deliver

Managed IT, cybersecurity, and compliance as part of a licensed operating system. You get real-time visibility, 24/7 support, pattern tracking, and strategic guidance, without lock-in contracts or service tiers that shift when you need them most.

What Makes Us Different

We don’t outsource responsibility. We operationalize it.

ReachOut was built on leadership, not layers. That shows up in our systems and our people. Our standards are high because the stakes are higher. This isn’t just service. It’s structured protection you can trust. Backed by people who stay in the room when it counts.

Our Core Principles:

We Take Ownership

We don’t pass the blame or hide behind jargon. We act decisively and own the result.

We Design for What’s Next

Our systems are built to scale. We think beyond the patch, the ticket, and the quick fix.

We Protect Like It’s Personal

Because for our clients, it is. We structure systems that protect real jobs, data, and outcomes.

We Win Through ClarityWe Win Through Clarity

Clear expectations, calm communication, and trust built over time. That’s how we lead.

We Act Like a Partner, Not a Vendor

You won’t chase us. You won’t guess who’s accountable. You’ll know—because we show up.