“House-on-fire emergency handled by Jovy with grace and speed. So appreciative of the helpfulness and knowledge! She literally saved the day.”
Naperville Computer Network Support Specialists
Maximize your connectivity with our reliable computer network support.
Keep your team productive. Sub-60-second response times and 90 percent first-call resolution.
Talk to real engineers in seconds. Direct-to-Level 2 support for ReachOut ONE clients.
Protect your business. Secure VPNs, firewalls, and Zero Trust architecture built in from day one.
Stay in control. Live dashboards and proactive alerts that catch downtime before it spreads.
Catch root issues early. Stop repeat outages with our proprietary Client Rhythm Process.
Enjoy Interruption-Free Workflows with Network Support in Naperville, IL
Trusted Network Support Provider
Built for uptime. Secured for scale. Trusted by companies across Illinois to keep business moving.
Maggie Mayer
Kinnally Flaherty Krentz & Loran, P.C.
“Always a quick response from your team. ReachOut follows up quickly and stays on top of issues until they are completely resolved. Great job!”
Maureen Rubino
Goldberg & Schulkin Law Offices
“I know that if I have a problem and call that the problem will be completely resolved. I enjoy speaking to Jovy to get my problems resolved. She is very patient and kind with me especially since I seem to get confused with the processes involved with the computer”
Sandy
McNabola Law Group
“ReachOut is on top of the newest technology and communicates this information to my team. I would highly recommend ReachOut IT to other firms.”
Mark McNabola
McNabola Law Group
“You guys alerted me of an issue and addressed it all in the span of about seven minutes. Not too shabby!”
Bob Golden
Dowd and Dowd
“I have dealt with ReachOut for the past few years & have had nothing but successes. They always maintain professionalism in their field of work.”
Chris Shields
Navitas Capital
“Jorel was maybe too fast and gave me no excuse for getting back to work :). Wonderful as always!”
Marijo Kleinfelder
Kids Can Do
About ReachOut’s Network Support
Led by CEO Rick Jordan, ReachOut Digital Intelligence brings real accountability to network support.
We keep businesses connected, secure, and outage-free with 60-second responses, fast-track resolutions, and zero hidden fees, ever.
Clients Who Choose Our Services
HOW WE HELP
No Outages. No Bottlenecks. Just Business as Usual in Naperville
Direct-to-Engineer Access
Skip the scripts and ticket triage. Our clients speak to real Level 2 techs in 60 seconds or less, because fast answers mean fewer roadblocks for your team.
Live Issue Tracking Dashboard
No more wondering what’s going on. Get full visibility into your network’s health with real-time alerts, ticket updates, and proactive status reports you don’t have to chase down.
Built-In Compliance Mapping
Just audit-ready systems minimize compliance overheads. From day one, we design your network to align with HIPAA, CMMC, and NIST, no bolt-ons, no retrofits.
Comprehensive Network Support Services
No guesswork. No runarounds. Just high-performance networks that keep you connected and secure.
Proactive Network Support
We don’t wait for issues to escalate, we prevent them from happening in the first place. Our proactive network support is built around early detection, fast remediation, and long-term stability.
From recurring bottlenecks to configuration gaps, we track patterns others miss. Every solution is mapped against your actual business needs, so you don’t waste time revisiting the same problem twice.
No guessing, no reactive scrambling, just clean, quiet uptime your team can count on.
Network Security Services
Security isn’t an afterthought. It’s our starting point. Every network we support is hardened from day one using modern security frameworks and layered protection strategies that fit your industry and risk profile.
From firewall configuration and access control to secure remote connectivity and Zero Trust policies, we don’t just protect your infrastructure, we make sure it evolves as threats do.
Whether you’re in healthcare, legal, or manufacturing, we align your network to the risks you face today, not the ones from five years ago.
24/7 Network Monitoring
Your business doesn’t clock out and neither do we. Our 24/7 network monitoring works in real time to detect unusual behavior, performance dips, or vulnerabilities before they turn into outages.
You get full visibility with live alerts and peace of mind knowing we’re always watching. And when something does go wrong, our team is already on it, often before you even know there’s an issue.
No waiting, no wondering, and no unnecessary downtime.
Cloud Network Support
Today’s networks don’t stop at the office door. We support cloud-first and hybrid environments with the same precision and responsiveness we bring to traditional infrastructures.
Whether you’re operating across multiple sites, managing a remote workforce, or migrating to a public or private cloud, we keep your environment fast, secure, and fully connected.
Our experts optimize your cloud network for scale, compliance, and performance, so your team works smarter from anywhere.
Custom Network Design
One-size-fits-all doesn’t cut it when your operations depend on the details. We design networks based on how your business actually works, your workflows, your risk tolerance, your growth plan.
From the initial blueprint to final implementation, we build infrastructures that scale cleanly and integrate securely with your tools, users, and goals.
Whether it’s a brand-new build or a redesign of a messy legacy setup, you get a streamlined foundation that supports your business now and adapts as you grow.
Awards & Certifications
What Sets Our Network Support Apart
15 Years
Providing network support services to businesses across the U.S.
90%+
Of network support issues get resolved on the first call
6,000+
End users depend on our network support specialists
Build a Smarter, Safer Network with ReachOut
Network support isn’t just a service—it’s your first line of business resilience.
Every network is designed and protected from the ground up: real-time monitoring, expert response, and security built in to keep business moving.
The Network Operations Center watches 24/7, resolving issues before they ever reach your team. No delays. No dead-ends. Just intelligent support and relentless uptime.
Trust is earned, never assumed. Onboarding comes with a performance guarantee: if results don’t improve from day one, the cost is covered.
ReachOut IT
Network Support in Naperville
- 1755 Park St suite#200, Naperville, IL 60563, United States
Let’s Talk About a Zero-Risk Switch
No onboarding fees. No fine print. If we don’t improve your performance, we cover the cost.
Discover Our Other Services in Naperville, IL
Keep your business running with our complete range of dependable services.
Frequently Asked Questions
What makes your network support different from other IT companies?
Most providers wait for things to break, then start logging tickets. We take the opposite approach.
From day one, we focus on eliminating repeat issues, tightening your network’s weak points, and giving you access to real engineers, fast. Support shouldn’t feel like roulette. You get clear answers, fast action, and long-term fixes, not band-aid solutions.
Can you support growing or multi-location businesses?
Absolutely. Whether you’re adding locations, shifting to remote teams, or expanding your tech stack, your network needs to stay seamless and secure.
We design around how your team actually works, then support that environment with monitoring, rapid response, and built-in flexibility. So as your business scales, your infrastructure stays one step ahead.
How do you prevent the same network issues from coming back?
We don’t just close tickets, we close loops. Every support interaction is tracked for root causes and trends. That means recurring issues don’t get ignored or brushed aside.
We address the underlying problem, adjust your environment, and document it. It’s not just about being fast. It’s about not having to call us for the same thing twice.
Will I actually know what’s going on with my network?
Yes, and without being buried in tech jargon. You get full visibility into network health, performance, and open tickets through real-time dashboards and straightforward updates.
We believe clarity is just as important as uptime. That’s why your support team stays communicative, proactive, and easy to reach, without ever needing to chase answers.
Who’s leading the team that supports my network?
This isn’t a faceless support desk. The team is led by Rick Jordan, a nationally recognized cybersecurity expert and public company CEO who puts visibility and accountability at the center of everything.
When your business relies on its network, you need a partner who’s visible, vocal, and fully invested in your outcomes. That’s who’s behind the help.
Real-Time Support That Keeps You Online and Ahead
Prevent network issues before they hit. Proactive, AI-augmented support that keeps your business ahead.
Protect your operations. Cybersecurity-first approach that addresses hidden risks and simplifies compliance.
Work with a nationally recognized team. Featured on FOX, NBC, and Bloomberg, trusted by 60+ active clients across North America.
Partner with experts. A team backed by awards and real accountability, not just buzzwords or empty guarantees.
Connection and compliance locked in. Support delivered by certified engineers who know business, not just tech.
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